Reference

Understand Your Rights Before You Play

These Terms and Conditions govern everything that happens between you and peerplays — from opening your account to moving funds via PayPal, Venmo, or Play+.

Account eligibility by state lawPayPal, Venmo, Play+ coveredWallet and payout rules includedUpdated for US residentsContact paths clearly listed
peerplays Understand Your Rights Before You Play
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We take the security of your account details seriously. SSL encryption is applied across every page and every transaction, whether you're funding via Play+ or reviewing your bet history on mobile. Your personal data is held only as long as required under applicable US law or for ongoing account-related purposes — not indefinitely.

Cookie Policy We use session and analytics cookies to keep you logged in and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Data Retention Account records, including transaction history and identity documents, are retained for the period required by state law and then securely deleted or anonymized per our data schedule.
Account Security Two-step verification is available on your account and strongly encouraged. If you suspect unauthorized access, use the lock-account option in settings or contact live chat immediately.
Requesting Changes To update personal details, request a data export, or ask for account deletion, submit a written request through the email address registered to your account — we'll confirm receipt within two business days.
TERMS CONTACT PATHS

Reach Us With Questions About These Terms

Team online

Live Chat

Open the chat widget inside your account dashboard. A support agent can clarify any clause in these Terms, explain a payout hold, or walk you through the identity verification step.

Email Support

Send a detailed question to our support address listed in your account settings. Responses address specific Terms clauses, account-status questions, and PayPal or Venmo transaction disputes.

Account Help Center

The Help Center inside the mobile app covers common Terms questions — wallet rules, state eligibility checks, and what happens during an account review — without needing to wait for an agent.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how our Terms apply to real account situations — from state eligibility to what happens when payment methods change.

Yes. Access to sports betting and casino features depends on whether your state permits online wagering. These Terms apply to all registered accounts, but certain sections activate only in eligible states.

Wagering access will be suspended for your account. Your wallet balance remains accessible for withdrawal via PayPal, Venmo, or Play+, but no new bets or casino wagers can be placed from that location.

We notify you of material changes via the email address on your account. Continued use after the update date counts as acceptance. Minor formatting or clarification edits may not trigger a separate email notice.

Email us from your registered address requesting a data export. We'll prepare a summary of what we hold and send it to you within the timeframe required under applicable US privacy law.

Both. Our wallet policy governs how funds move inside your peerplays account. PayPal and Venmo also apply their own user agreements to the transfer leg, so both sets of terms are relevant to your transaction.

Contact us through live chat or email with the specifics of your account situation. We'll review the relevant clause and respond with a written explanation. Formal disputes follow the process outlined in the full Terms document.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.